Cancellation Policy

We accept that sometimes you may need to cancel your order after you’ve placed it or reduce the quantity of an item you’ve ordered. You can do this from the moment you place the order until 14 days after the day that you receive it. However as we process our orders as soon as they are placed, you may not catch your order in time as we will already have started to process it. Please contact us and we will do our best to cancel the order prior to dispatch.

Returning An Item

We accept that sometimes you’ll need to return an item to us and we are happy to exchange an item or issue a refund providing;

1. The item is in perfect condition, complete with its original packaging and this packaging is undamaged.

2. You return the item within 180 days of having received it.

3. You enclose this completed returns form and please give a reason why your item is being returned

Important Bits!

If the item you’re returning to us does not meet all the conditions above, then we are afraid we cannot give you a refund.

It is important to remember the item/s being returned are your responsibility until we receive it so please ensure it’s packed up properly and can’t get damaged on the way. To avoid loss, you may wish to use a tracking service for your return.

We do not charge packing and postage for delivery of a first exchange. However, we do ask for payment of the packing and postage cost for subsequent exchanges. This charge will vary according to the value and weight of your item.

If you’re returning an item to us that’s damaged, faulty or not the correct item then we will refund the cost of your return postage up to the value of £5.95. If your faulty item is likely to cost more than this to return then please contact us so we can make arrangements to collect the item from you.

For a refund, you should expect to receive payment into your account within 14 working days of us receiving them.

If a return is received by us after 180 days of you receiving it, we’ll give you a credit to spend at Only Equestrian or exchange to the last known value of the returned item.

At certain times of year (e.g. Christmas), the return period set out in our Refund Policy may be amended to allow you more time for exchanges & returns, for example if you are buying a gift. If you are buying a gift at any other time of the year then we are willing to extend our returns policy. However, you will need to agree this with us beforehand so contact us before placing your order so we can note that your returns period has been extended.

Please follow this process to return your item..

If you wish to return an item, please tick the box next to the relevant item(s) on the form below. This helps us identify sizing or quality issues- we are a new company and feedback is really appreciated.

Reason for return or exchange

A. Too Small

B. Too Big

C. Poor Fit

D. Not what was Expected

E. Wrong Colour

F. Faulty

G. Incorrect Items Sent

H. Poor Quality

J. Other

Please also let us know if you would prefer an exchange. If for example a pair of breeches were a perfect colour and quality but a bit loose (we can all dream!) then we will send out a new pair instead of a refund.

Before you post your item(s) back to us, please email us admin@onlyequestrian.co.uk so we can keep an eye out for it but if you need to return a damaged or incorrect item it is especially important that you contact us before returning the item so we can make sure a replacement is sent out promptly.

Please put the name and size of product you are returning ie

Uhlan Over Reach boots Royal Blue Cob

Don’t forget to give us your details! We need your name, order number and email address/contact number and the reason for return code. To try and remain as environmentally friendly as possible, we don't ask you to print anything out, handwritten clearly on a scrap piece of paper is fine.

Finally, please pack up the item and send to;

Only Equestrian Returns

Woodside Cottage

Kilgrammie

Girvan

KA26 9LD

Once we’ve established that the Return meets the conditions above:

we will refund the credit, debit card or PayPal account of the person who originally placed and paid for the order within 14 working days of receipt

We will refund the price you purchased your item at - this includes sale items that you return as well.

If you have any queries, please email, text or call us; we will do our best to help as soon as we can.

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• Company name - Only Equestrian Ltd
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• Organisation number - SC731949
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• Registered company address

             Woodside, Kilgrammie, Girvan KA269LD

Thank you for shopping at Only Equestrian.